Frequently Asked Questions
Blooming on Nut butters
Due to our nut butters containing copious amounts of coconut the oils may separate in changing temperatures. This may appear as a white pattern on the surface of the butter. This is completely natural and can be mistaken for white mould. Please ensure when this is noticed that it is in fact coconut oil.
To get the product back to its normal consistency warm gently (in warm water with the lid closed or simply put on top of the radiator for 1 to 2 mins) and stir.
Each product has a dedicated page which lists all ingredients, allergens and nutritional information.
We are certified organic with the Soil Association.
UK postage options
Dispatch time is up to 5 working days plus delivery time of 1 to 3 working days. Delivery costs are a flat rate of £7. Orders placed from Friday morning and over the weekend will be processed on Monday morning.
Bulk sized items
If your order contains bulk sized items it can take a little longer depending on our stock. If any items are out of stock, we will contact you to ask if you would like to receive the items we do have in stock first. The out of stock item will then be sent free of charge as soon as it becomes available. You can choose to cancel and be refunded for out of stock items.
UK courier service
We offer Parcel Force Next Day signed for delivery service for UK orders. You will receive an email on the delivery day with the time your parcel is due to arrive and an option to re-arrange if it is not convenient. In no circumstances will your parcel be left outside. It will only be delivered if signed for.
99% of orders will arrive as outlined above but please allow up to 28 days.